Frequently Asked Questions

Q: Do you offer bespoke or custom jewellery?
A: Yes! We specialise in bespoke fine jewellery made just for you. Whether you’re dreaming of a custom engagement ring or want to personalise a ready-made piece, we’ll guide you every step of the way.

Q: How do I place an order?
A: You can place an order through our website or by contacting us directly on WhatsApp or email. For bespoke or custom requests, we recommend WhatsApp so we can discuss your vision in more detail.

Q: What types of jewellery do you offer?
A: We offer a curated range of ready-made pieces and made-to-order designs including engagement rings, earrings, necklaces, and more. Most styles are available in 9kt, 18kt, or platinum, with options for both natural and lab-grown diamonds.

Q: How long does a bespoke piece take?
A: Bespoke designs typically take 2–6 weeks, depending on the complexity. We’ll always keep you updated through every stage of the process.

Q: Do you ship internationally?
A: Currently, we ship within the UK. If you're based outside the UK, please contact us directly and we’ll do our best to assist.

Q: Can I return or exchange my order?
A: As most of our pieces are made to order or custom, we don’t offer refunds. However, we allow exchanges within 30 days on non-bespoke items. Please see our full returns policy for more details.

Q: What’s the difference between lab-grown and natural diamonds?
A: Lab-grown diamonds are physically and chemically identical to natural ones — the only difference is how they’re created in a lab. We offer both options, so you can choose what suits your values and budget best.

Q: I’m not sure what I want yet. Can I still contact you?
A: Absolutely. Whether you’re just exploring or ready to design something special, we’re here to help with no pressure. Email us or message us on WhatsApp for a friendly chat.